Square Scheduling Support
Book an Appointment or Sign Up for Weekly Group Sessions
Visit our booking page at the-pain-pt.square.site and click on “Services” for individual appointments or “Classes” for Weekly Group Sessions by the month. Alternatively you can click the black “Book” button.
From there you will choose a date/time.
Then, if it’s your first appointment you will enter your contact and payment information.
If you’ve already used our system then you can login to use your existing information.
Click “Book Appointment” and you are all set. You will receive a confirmation of your appointment date and time.
If you signed up for the Weekly Group Sessions it is for the entire month (sessions that have already happened that month will be available for you to download.). We are working on recurring payments but for now, you will need to sign up each month you wish to participate.
Cancel or Reschedule an Appointment
You should have a cancel/reschedule link in your confirmation email. Please let us know at support@nullthepainpt.com if you do not.
Alternatively you can visit our booking page at the-pain-pt.square.site and click on “My Bookings”. From there you will need to login if you are not already logged in. Then you will see a list of upcoming appointments. You can cancel up to 24 hours in advance without a fee.
Click “View Details” next to the appointment you wish to cancel or reschedule.
Click “Reschedule Appointment” or “Cancel Appointment” on the next screen.
Join the Waitlist
To join the waitlist visit our booking page at the-pain-pt.square.site and click on the type of session you want to be on the waitlist for, or alternatively click the black “Book” button and choose “Service”. From there you will need to login if you are not already logged in, or create a new account.
Once you have signed in choose the item you want to be on the waitlist for (yes again!), then click “Continue”
On the calendar page scroll down until you see the “Join Waitlist” button.
Next you will see a form. Fill out the form and then click “Join Waitlist”.
View an Existing or Past Appointment
Visit our booking page at the-pain-pt.square.site and click on “My Bookings”. From there you will need to login if you are not already logged in.
Then you will see a list of upcoming and past appointments.
Add or Change Payment Method / Credit Card
Visit our booking page at the-pain-pt.square.site and click on “My Bookings”. From there you will need to login if you are not already logged in.
Then you will see a list of your past and upcoming appointments. Click “View My Profile”. At the bottom you will see your cards on file. You can add a new card and/or remove an existing card. Please note there must be a card on file to book an appointment.
Edit Your Name, Email or Phone number
Please contact support@nullthepainpt.com to make changes to your name, email or phone number in the Square booking system.
For any other issues with scheduling please contact support@nullthepainpt.com.
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